Returns & Refunds

We want every BunnyGlow™ order to arrive exactly as expected.

30-day return window

You may request a return within 30 days of delivery. To be eligible, the item should be in the same condition in which you received it, with its original packaging and included accessories. Items that are used, damaged through misuse, or missing parts may not qualify for a full refund.

How to start a return

Contact us through our Contact page before sending anything back. Include your order number and the reason for the return. If the return is accepted, we will send the correct return instructions and return address. Items sent back without first requesting a return may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or video so we can review the issue and make it right.

Return shipping

For standard change-of-mind returns, return shipping is the customer's responsibility unless applicable law requires otherwise. If the product arrived damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or return instructions where required.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may need additional time to post it to your account.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has shipped.

Your consumer rights

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.